PRIVACY
POLICY.

Introduction

EpoxyEver, LLC (“EpoxyEver,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:

• Visit EpoxyEver.com or another website that links to this policy;
• Request a garage floor coating or concrete coating estimate;
• Complete a website form;
• Call, email, or text us;
• Send photographs or details about a flooring project;
• Engage with our advertising or social media content; or
• Otherwise communicate or do business with EpoxyEver.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with EpoxyEver.

Contact Information

We may collect your:

• Name;
• Email address;
• Telephone number;
• City;
• Street or project address; and
• Preferred method of contact.

Project and Estimate Information

When you request a free estimate or contact us about concrete coating services, we may collect:

• The type and location of the space;
• Approximate square footage;
• Current concrete condition;
• Existing coatings, cracks, pits, stains, or damage;
• Requested service;
• Preferred color, decorative flake blend, texture, or finish;
• Desired installation timeline;
• Project photographs or videos;
• Property-access details; and
• Other information you voluntarily provide.

This information helps us evaluate requests involving garage floor coatings, residential or commercial concrete coatings, pool deck coatings, driveway coatings, patio flooring, concrete resurfacing, grind-and-seal finishes, polished concrete, and custom decorative finishes.

Communications

We may retain records of communications you send to us, including emails, text messages, telephone inquiries, website-form submissions, reviews, feedback, and customer-service requests.

Transaction and Customer Information

If you hire EpoxyEver, we may collect information reasonably necessary to prepare an estimate, schedule work, manage the project, issue invoices, maintain business records, and provide customer support.

The current EpoxyEver website does not directly collect or store complete payment-card information. If payment processing is offered through a third-party provider, that provider’s privacy policy and security practices will govern the payment information it processes.

Website and Device Information

Our website, hosting provider, and technical service providers may automatically receive limited technical information, such as:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Referring website;
• Pages viewed;
• Date and time of access;
• Approximate location derived from an IP address;
• Website errors and performance information; and
• Other standard server-log data.

We may use this information to operate, secure, troubleshoot, and improve the website.

Sensitive Personal Information

EpoxyEver does not request Social Security numbers, government identification numbers, account passwords, medical information, biometric identifiers, or other highly sensitive information through its public website.

Please do not include unnecessary sensitive information in an estimate request, email, text message, or project photograph.

Sources of Information

We may collect personal information:

• Directly from you;
• Automatically from your browser or device;
• From someone acting with your permission;
• From website-hosting, communications, scheduling, or customer-management providers;
• From referral partners or advertising platforms, when applicable; and
• From publicly available sources when reasonably necessary to provide services or verify business information.

How We Use Information

EpoxyEver may use personal information to:

• Respond to questions and estimate requests;
• Contact you about a flooring project;
• Review photographs and project details;
• Recommend an appropriate concrete coating or finishing system;
• Schedule assessments and installation work;
• Prepare estimates, proposals, contracts, and invoices;
• Provide residential and commercial concrete coating services;
• Communicate about project timing, preparation, curing, and care;
• Deliver customer service;
• Maintain project and business records;
• Improve our website, services, and customer experience;
• Measure website performance;
• Protect our website, customers, employees, and business;
• Detect fraud, misuse, or security incidents;
• Comply with legal, tax, insurance, and regulatory obligations;
• Establish, exercise, or defend legal claims; and
• Send promotional communications when you have consented or when otherwise permitted by law.

We will not use personal information for materially different purposes without providing any notice or consent required by applicable law.

How We Disclose Information

We may disclose personal information in the following circumstances.

Service Providers

We may provide information to companies that perform services on our behalf, such as:

• Website hosting and maintenance;
• Email and text-message communications;
• Customer relationship management;
• Scheduling and project management;
• Cloud storage and data backup;
• Analytics and website-performance services;
• Payment processing;
• Accounting and professional services; and
• Advertising services, if used.

These providers may use information only as permitted by their agreements with us and applicable law.

Employees and Contractors

Information may be available to EpoxyEver employees, installers, subcontractors, and authorized representatives who need it to evaluate, schedule, complete, or support your project.

Legal and Safety Reasons

We may disclose information when we reasonably believe it is necessary to:

• Comply with a law, regulation, subpoena, court order, or legal process;
• Respond to a lawful government request;
• Protect the rights, property, or safety of EpoxyEver or another person;
• Investigate suspected fraud, misuse, or unlawful conduct; or
• Enforce our agreements and policies.

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction. Any recipient would remain subject to applicable privacy obligations.

With Your Direction or Consent

We may disclose information when you ask us to do so or provide your consent.

Selling and Sharing Personal Information

EpoxyEver does not sell personal information for money.

As of the Effective Date, EpoxyEver does not share personal information for cross-context behavioral advertising as “sharing” is defined by the California Consumer Privacy Act.

We do not provide mobile telephone information, text-message opt-in data, or SMS consent to third parties or affiliates for their independent marketing or promotional purposes.

We may disclose information to service providers that help us operate the business, communicate with customers, and complete requested services. These operational disclosures are not treated as sales when handled as permitted by applicable law.

If our practices change, we will update this Privacy Policy and provide any required privacy choices.

Cookies and Online Tracking

Cookies are small files that websites may store on a visitor’s browser or device. Similar technologies include pixels, tags, local storage, and software development tools.

As of the Effective Date, the EpoxyEver website does not use third-party advertising cookies or tracking pixels to sell or share personal information for cross-context behavioral advertising. Our hosting provider may still process standard server logs and use technologies required for website operation, reliability, security, or fraud prevention.

If analytics, advertising, or additional cookie-based services are introduced, we will update this policy and provide consent or opt-out tools when required.

You can use your browser settings to block or delete cookies. Disabling certain technologies may affect website performance or functionality.

Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard governing all Do Not Track signals, our website may not respond to every such signal.

Where legally required and technically supported, EpoxyEver will recognize valid browser-based opt-out preference signals, including Global Privacy Control, as a request to opt out of the sale or sharing of personal information.

Because EpoxyEver does not currently sell personal information or share it for cross-context behavioral advertising, no separate sale or sharing opt-out is presently necessary.

Telephone Calls and Text Messages

If you call or text EpoxyEver, we may use your telephone number and the information you provide to respond to your inquiry, discuss your project, provide an estimate, schedule services, or deliver project-related updates.

Submitting an estimate request does not automatically enroll you in recurring marketing text messages.

If you separately consent to receive recurring promotional texts:

• Consent is not a condition of purchasing services;
• Message frequency may vary;
• Message and data rates may apply;
• You may reply STOP to opt out; and
• You may reply HELP for assistance.

We may send a final confirmation after processing an opt-out request. Transactional or project-related messages may continue when legally permitted and reasonably necessary to provide requested services.

Email Communications

We may email you in response to an inquiry or about an active or previous project. We may also send promotional emails when permitted by law.

You can unsubscribe from promotional emails by using the unsubscribe instructions in the message or contacting us. Even after opting out of marketing, you may continue to receive non-promotional communications concerning an estimate, scheduled project, transaction, legal notice, or customer-service matter.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to an inquiry;
• Prepare or follow up on an estimate;
• Complete and support a project;
• Maintain warranty, customer-service, tax, insurance, and accounting records;
• Resolve disputes;
• Enforce agreements;
• Prevent fraud or abuse; and
• Satisfy legal and regulatory requirements.

Retention periods vary depending on the nature of the information and the purpose for which it was collected. When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

Data Security

EpoxyEver uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include access restrictions, reputable service providers, secure hosting, encrypted transmission where supported, device protections, and limited employee or contractor access.

No website, electronic transmission, or storage system is completely secure. We cannot guarantee absolute security, and you provide information electronically at your own risk.

Your Privacy Choices

Depending on your location and applicable law, you may have the right to request that we:

• Confirm whether we process your personal information;
• Provide access to certain personal information;
• Correct inaccurate information;
• Delete certain information;
• Provide a portable copy of certain information;
• Explain the categories and sources of information collected;
• Explain the purposes for which information is used;
• Identify categories of recipients;
• Allow you to opt out of certain targeted advertising, sales, or profiling; and
• Reconsider a decision concerning a privacy request.

You may also:

• Opt out of promotional emails;
• Withdraw consent for recurring marketing text messages;
• Block or delete cookies through your browser; and
• Ask questions about our privacy practices.

These rights are subject to applicable legal exceptions. We may need to verify your identity before completing a request. We will use information submitted with a privacy request only to verify and respond to that request.

To exercise a privacy right, contact us using the details in Section 19.

California Privacy Notice

This section supplements the rest of this Privacy Policy for California residents. It applies only to the extent EpoxyEver is subject to the California Consumer Privacy Act, as amended.

Categories Collected

During the preceding 12 months, EpoxyEver may have collected the following categories of personal information:

• Identifiers, such as name, email address, telephone number, IP address, and project address;
• Customer-record information, such as contact, estimate, contract, and billing information;
• Commercial information, such as requested services, project history, and transaction records;
• Internet or electronic activity, such as website interactions, device data, and server logs;
• Geolocation information, such as a project location or approximate location derived from an IP address;
• Audio, electronic, or visual information, such as telephone communications, emails, text messages, photographs, and videos;
• Professional information when relevant to a commercial project; and
• Inferences reasonably drawn from project information, such as service, color, scheduling, or maintenance preferences.

We collect these categories from the sources described in Section 3 and use them for the purposes described in Section 4.

Categories Disclosed for Business Purposes

During the preceding 12 months, EpoxyEver may have disclosed identifiers, customer records, commercial information, internet activity, project-location information, communications, and project photographs to service providers, employees, contractors, or professional advisers for the business purposes described in this policy.

Sale or Sharing

During the preceding 12 months, EpoxyEver has not knowingly sold personal information or shared personal information for cross-context behavioral advertising.

EpoxyEver does not knowingly sell or share the personal information of consumers under 16 years of age.

California Privacy Rights

Subject to legal limitations, California residents may have the right to:

• Know the categories and specific pieces of personal information collected;
• Know the sources, purposes, and categories of recipients;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Opt out of the sale or sharing of personal information;
• Limit certain uses of sensitive personal information; and
• Receive equal service and pricing without retaliation for exercising privacy rights.

EpoxyEver does not use or disclose sensitive personal information for purposes that would currently require a separate right-to-limit process.

An authorized agent may submit a request for you. We may require proof of the agent’s authority and may ask you to verify your identity directly.

California residents can learn more from the California Attorney General’s CCPA resources ↗.

Other State Privacy Rights

Residents of other states may have additional privacy rights when a state consumer-privacy law applies to EpoxyEver.

We will respond to verified privacy requests as required by applicable law. If we deny a request and your state provides an appeal right, you may appeal by replying to our decision or contacting us with “Privacy Appeal” in the subject line.

Children’s Privacy

The EpoxyEver website and services are intended for property owners, property managers, businesses, and adults seeking concrete coating services. They are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.

Third-Party Websites and Services

Our website may link to third-party websites, social media platforms, map services, review websites, payment services, or other external resources.

EpoxyEver does not control the privacy, security, or content practices of third parties. This Privacy Policy does not apply to information collected by those services. Review the privacy policy of each third party before providing information.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our website, services, vendors, information practices, or legal obligations.

When we make changes, we will post the revised policy on this page and update the “Last Updated” date. If a change materially affects how we use previously collected personal information, we will provide additional notice or request consent when required by law.

We encourage you to review this page periodically.